Description

Title:

Dispatcher

Job Purpose:

Ensure efficient transportation of shipments through our Vehicle fleet and local agent network to comply with the company and customer requirements, maintaining safety and quality standards.

Main Duties and Responsibilities:

• Coordinate collections, deliveries, drop offs and recoveries with other departments/Marken Offices/Agent and drivers
• Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries
• Condition the shipments as required
• Create the applicable Route Legs depending on the service
• Provide the proper documentation to the agent/Marken Driver for collections, deliveries, drop offs and recoveries
• Track every shipment using the Maestro Wiki report designed for Dispatch
• Confirm that every recovery is complete by matching the information against the manifest during reception process
• Ensure that the Agent/Marken driver is updating the information in the system through the mobile app (XMaestro)
• Provide periodical inspection to the vehicles to confirm that they are in proper conditions
• For NFO shipments provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office
• Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly
• Updating the Tableau board
• Uploading all documents in the system in a timely manner
• Downloading TT4’s in the system in a timely manner
• Placing delay codes and notes in Maestro
• Updating the dispatch turnover spread sheet for the next shift
• Confirming and printing emails for pickups
• Consistent communication with Export and Import for airport recoveries and drops
• Knowing the location of your drivers and LSP’S always
• Replenishing all local deliveries as necessary
• Paying for Import shipments
• Creating Pick Up Orders for airlines
• Going over the Route leg alert screen in Maestro

Requirements

• Experience with airfreight operations, import/export operations and related regulatory requirements (TSA, US CBP, FDA etc)
• The ideal candidate has experience from working in a GDP environment
• Proven ability to implement process improvement initiatives
• Decision making and problem solving skills
• Attention to detail and truly cares about quality
• Excellent communication skills

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide, and supports cell and gene therapy logistics services from clinical to commercial, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production.

Moving Our World Forward by Delivering What Matters.